Online Proctoring FAQ

How to contact ProctorU:

What should I do before connecting to an Online Proctor?

Where can I test my system for the Online Proctor Requirements?

How do I access my account

When I enter my email address, I receive an error that says, “This user does not exist.”

Is there a tutorial exam I can take?

How do I book the examination?

What does the exam day connection process look like?

What do I do if I encounter technical issues with the ProctorU Platform?

Contact ProctorU for Support and Assistance using the methods below:

Phone: 1-855-772-8678, Option 1
Text Support Prior to connection time: sent a ticket for support
Text Support During connection time: Live Chat support available to candidates
Hours of Operation: 24 hours a day, 7 days a week

Does my exam begin when I connect with ProctorU?

What time should I arrive for my exam?

Will the proctor be able to access my personal computer files and documents without my knowledge?

I am on the proctoring page, but I don’t see my proctor. What should I do?

I am logged in at my scheduled appointment time, but my exam is not allowing me to continue.