Text Support DURING connection time: Live chat available to candidates
Hours of Operation: 24 hours a day, 7 days a week
What should I do before connecting to an Online Proctor?
Your webcam is installed and turned on.
With exception to the examination website, all other programs and applications are closed.
You have your government-issued photo identification ready to show the proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport.
You are only allowed to have one monitor connected to your computer during the assessment. If you use more than one monitor, disconnect it and make sure that it is facing away from you.
Your workstation is clear of any non-approved materials.
Test your internet connection at the testing station to ensure a speed of at least 5 Mbps or higher is available. Anything lower than 5 Mbps will not ensure optimal performance during the examination. You are recommended to find a better internet connection prior to the beginning of your examination. You can test your connection speed using one of the following 3 sites:
Log into the exam using the username that was provided to you through your registration email.
If you have forgotten your password, click on the Forgot your Password link on the login screen and follow the next steps.
When I enter my email address, I receive an error that says, “This user does not exist.”
As this field is case sensitive, ensure you are entering your email address using all lowercase letters. If you still get an error, contact Yardstick Assessment Strategies.
Is there a tutorial exam I can take?
Yes. You have access to an exam interface tutorial. We highly recommend that you take the exam tutorial before the exam, so you can become familiar with the exam interface.
Please go to the exam site and enter the same access credentials that were provided to you to be able to access the exam.
You can access the tutorial as many times as you wish and the time used for the tutorial will not affect the time allotted for other exams
How do I book the examination?
Below is a quick video demonstration of this reservation process
What does the exam day connection process look like?
Below is a quick video demonstration of this connection process
What do I do if I encounter technical issues with the ProctorU Platform?
Contact ProctorU for Support and Assistance using the methods below:
Phone: 1-855-772-8678, Option 1 Text Support Prior to connection time: sent a ticket for support Text Support During connection time: Live Chat support available to candidates Hours of Operation: 24 hours a day, 7 days a week
Does my exam begin when I connect with ProctorU?
No, the allotted time for your exam does not begin until the exam has been unlocked by your proctor.
What time should I arrive for my exam?
Arrive at the scheduled start time to connect to the proctor. You will have 15-minutes to connect until the exam is marked as a no show and will be required to potentially book a new time slot, if this is available
Will the proctor be able to access my personal computer files and documents without my knowledge?
ProctorU proctors cannot secretly access your computer files. With your permission, proctors have the ability to view your screen and utilize the mouse and keyboard as if they were sitting next to you.
Once the exam starts, the proctor will monitor everything on the screen, but canno longer use your mouse and keyboard. During the entire process, a chat box is running, and you can see what permissions the proctor currently has at any time.
The entire chat is saved, including a record of what actions the proctor took while accessing your computer.
I am on the proctoring page, but I don’t see my proctor. What should I do?
Make sure you’ve logged into the correct account, and clicked the Write Exam button.Run or save the program, and if you choose to save, locate the downloaded file called Support-LogMeInRescue and run it to connect to your proctor.
If you continue to experience problems, contact ProctorU directly.
I am logged in at my scheduled appointment time, but my exam is not allowing me to continue.
If you have logged in prior to the scheduled appointment time and are unable to continue, refresh your internet browser. If this is still not available, it is recommended you clear your internet history, then log back in.